A project that I designed and found room for improvement was a project designed for Supporting Services personnel. This project was one of my first after being assigned my new job responsibilities. I was proud of the deliverables, but after reflection, saw so many things I could have done differently to meet the needs of the learners. If I had it to do over again, I would communicate more with the director so that I may have more specific information on the desired outcomes. I would also get more information on the learner that the training was designed for. I also found that communication is a two way street and just because I have not been given the necessary information does not mean that I can’t ask those coaching questions to get myself the information that I need.
Because the job descriptions are based on the role that each supporting services team member plays in the system, the training should have been more directed at the job that they do. In my opinion, the content was too broad and not specific enough.

The participants were very engaged but at times could not participate because of the lack of knowledge around content that was not their content. This did cause some frustration, however because I was also the trainer, I was able to think quickly on my feet and change some of the direction in order to meet their needs.

Based on the feedback and the evaluations, I was able to re-create this particular training for the next implementation. The training was differentiated based on the jobs and needs of the participants. This time I researched the participants and their particular jobs prior to the training so that I could be sure each person had a direct connection to the training. The feedback was extremely positive and from the summative data, the content was exactly what they needed. I was very pleased with the second try, but also pleased with my reflection and actions taken for the first try.